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Acronis Cyber Protect Cloud: How to Move a Tenant

Steps to move a tenant to another parent tenant in the Acronis Cyber Protect Cloud portal

Link to article

https://care.acronis.com/s/article/71121-Acronis-Cyber-Protect-Cloud-How-to-move-a-Tenant?language=en_US

Overview

You can move an existing tenant from its current parent tenant to another parent tenant within Acronis Cyber Protect Cloud. This is typically done when reorganising customer tenancy hierarchy or transferring a customer under a different partner or management folder.

Applies to

  • Acronis Cyber Protect Cloud

  • Partners and MSPs managing multiple tenants

Prerequisites & Restrictions

Before moving a tenant:

  • A partner/folder tenant can only be moved to another partner/folder tenant.

  • A customer tenant can only be moved to a partner/folder tenant.

  • A unit tenant cannot be moved.

  • The target parent tenant must support the same or more services and offering items than the source parent tenant.

  • All storage assigned to a customer tenant in the source parent must also exist in the target parent tenant; this is required because service-related data cannot be moved between different storage.

How to Move a Tenant

There are multiple ways to move a tenant:

1. Portal (UI) Method

(Based on legacy/partner docs — actual UI labels may vary in modern portal)

  1. Log into the Acronis Cyber Protect Cloud management portal.

  2. Go to the Clients tab.

  3. Select the target parent tenant that you want to move the tenant into.

  4. Open the tenant properties panel, click the vertical ellipsis (⋮), and choose Show ID.

  5. Copy the Internal ID of the target tenant.

  6. Cancel that panel and then select the tenant you want to move on the Clients tab.

  7. Open its properties panel (⋮) and click Move.

  8. Paste the previously copied Internal ID and confirm the action.

Note: Exact UI wording may vary depending on portal version and permissions.

2. API Method

You can also move a tenant programmatically using the Acronis API (useful for automated workflows or bulk moves):

  1. Authenticate to the Acronis Cloud platform API with adequate permissions.

  2. Determine the UUID of both the tenant to move and the target parent tenant.

  3. Fetch the current tenant object to get its latest revision version.

  4. Prepare an update body with the parent_id set to the target tenant UUID and the current tenant version.

  5. Send a PUT request to the /tenants/{tenant_id} endpoint with the updated parent ID.

  6. A 200 status code indicates the move was successful; other codes indicate errors.

Impact

  • Moving a tenant does not change the tenant’s data, but may impact access or offering configurations if the target parent tenant has different service levels.

  • Ensure the destination parent tenant’s configuration supports all services the tenant requires before performing the move.

Action Required

  • Review the service offerings in the destination parent tenant before initiating the move.

  • Confirm that all necessary storages and quotas are available in the destination.

  • If using API automation, ensure your scripts handle versioning and error responses correctly.

Video

Acronis Cyber Protect Cloud: Tip 6 - How to Move a Tenant


Additional Notes

  • If the standard move operation is not supported for your scenario (for example, cross-hierarchy moves or special consolidation cases), Acronis documentation also includes a separate migration article covering alternative consolidation options.