Agent unable to connect to Acronis Cloud
Acronis Agent connection issue, this is likely due to port access from the device. ( allows the agent to speak to the cloud console).
Acronis have a port checking tool which can help determine this.
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care.acronis.com
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This should be run on the affected machine.
General Port Access
- Agent Registration, Certs, downloads etc – 443 & 8443
- Console Comms - 7770 to 7800
- Backup and Recovery - 44445 & 55556
You can also lock down to hostnames and IP.
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London, UK |
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host |
IP addresses |
port (TCP) |
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cloud.acronis.com |
45.11.129.61 |
443 |
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uk01-cloud.acronis.com |
185.151.162.12 |
443, |
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branded-uk01-cloud.acronis.com |
185.151.162.16 |
80, |
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agents-uk01-cloud.acronis.com |
185.151.162.14 |
443 |
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abgw-lhr3-aci01.acronis.com |
Find your storage addresses by checking Management Portal: Settings ->Locations->Storages |
44445 |
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