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How To - Remove iBoss from a Windows Device

Uninstallation Instructions - Windows Connector

Purpose

This runbook provides standardised, repeatable steps for IT administrators to fully remove the iBoss Cloud Connector Agent from a Windows device. It is intended for use by Service Desk, EUC, and Endpoint Engineering teams.
 

Scope

This article applies to Windows endpoints where the iBoss Cloud Connector is installed and managed within the organisation. It is intended for use by IT support and endpoint management teams performing agent removal as part of troubleshooting, decommissioning, or device remediation activities.
 
In scope:
  • Windows devices with the iBoss Cloud Connector installed
  • Manual, scripted, SCCM, or MDM-driven removal scenarios
  • Activities performed with local administrator privileges
Out of scope:
  • macOS devices
  • Browser‑only iBoss deployments
  • Network‑level iBoss enforcement without an endpoint agent

Important Architecture Note

The iBoss Windows Cloud Connector consists of two separate components, both of which must be removed:
  1. Windows Cloud Connector Service (background service)
    • Not visible in Apps & Features
  2. iBoss Cloud Desktop App (user-facing application)
    • Visible in Apps & Features
⚠️ Removing only one component results in a partial uninstall.
 

Pre‑Requisites

  • Device is online (unless performing offline MSI/GUID removal)
  • Admin access to the device
  • One of the following available:
    • Original MSI installer(s), or
    • Ability to query installed MSI GUIDs via PowerShell

Removal Order (Mandatory)

  1. Uninstall Windows Cloud Connector Service
  2. Uninstall iBoss Cloud Desktop App

Step 1 – Uninstall Windows Cloud Connector Service

This component cannot be removed via Apps & Features.
 

Option A – Using Original MSI (Preferred)

  1. Locate the original Windows Cloud Connector MSI.
  2. Right‑click the MSI file.
  3. Select Uninstall.

Option B: Command Line Using the Original MSI

Run from an elevated Command Prompt or PowerShell:

msiexec.exe /x "C:\path\to\filename.msi"

Option C: Command Line Using the MSI GUID (If MSI Is Not Available)

  1. Open PowerShell as Administrator.
  2. Run:

get-wmiobject Win32_Product | Format-Table IdentifyingNumber, Name, LocalPackage -AutoSize

    • Identify the GUID associated with the Windows Cloud Connector / IBSA package.
    • Uninstall using:

msiexec.exe /x "{GUID}"

Step 2 — Uninstall the iBoss Cloud Desktop App

This is a separate package and must be removed after the service.

Option A: Via Windows Apps & Features

  1. Open Settings → Apps → Apps & Features.
  2. Locate “iboss Cloud Desktop App”.
  3. Select Uninstall.

Key Notes for Enterprise Environments

  • If the connector was deployed via MDM / SCCM, removal can also be triggered by removing the device from the deployment scope
  • While a Connector Policy can uninstall the Desktop App, the document explicitly notes this is not ideal for full removal, as the service must still be present.